Customer Success Manager
Customer Success is changing. The CSMs who'll matter aren't just the ones who know their customers best they're the ones who combine that knowledge with data, signals, and AI to stay three steps ahead. That's the kind of CSM we're looking for.
At Simployer, we're simplifying work-life for employers through modern HR tech. Our Customer Success team works with medium-sized businesses across Norway, and the work is both commercial and deeply relational. We're looking for someone who's curious, proactive, and genuinely excited about what AI unlocks for customers, and for how great CS work gets done.
Now we're looking for someone who gets energised by questions like:
What does it actually take to move a customer from passive user to true advocate?
How do we use data and AI to get ahead of risk before it becomes churn?
What would it look like to make every customer interaction count proactively, not reactively?
As our Customer Success Manager, you'll own a portfolio of Norwegian SMB customers and take full responsibility for their success journey from early adoption through to renewal and growth.
Your mission
Your job isn't to manage accounts. It's to make customers successful and to do it at scale. You'll track health scores and usage signals, run structured success reviews and early adoption meetings, and reach out proactively when something shifts before a customer even knows they need support.
You'll use AI and data not because it's expected, but because it genuinely helps you be better: spotting risk earlier, identifying growth opportunities, and spending your energy where it matters most.
You'll identify upsell and cross-sell potential by understanding where a customer is heading and connecting that to what Simployer can offer. And you'll feed what you learn back into the business giving Sales, Product, and Support the ground level insight that makes the whole company sharper.
You will thrive here if…
You're genuinely curious about SaaS products, your customers, and how software solves real problems
You see AI as a genuine lever, not just a trend, and you're already using it in your work
You're comfortable with data and use it to drive decisions, not just report on them
You can build trust at any level, from daily users to C-suite
You're proactive by default, you don't wait for problems to land in your inbox
You stay calm and adapt quickly when things shift or information is incomplete
You're commercially motivated and care about retention and growth, not just satisfaction scores
You actively seek input, learn fast, and keep raising your own bar
What you bring
We're not big on long checklists, and if the mission resonates with you, we'd love to hear from you. That said, you'll need some experience in a customer-facing role, ideally in SaaS or tech and fluency in Norwegian + English.
You don't need a CSM title on your CV. But you do need to be motivated by customer outcomes and energised by the commercial side of the work.
Message from the Hiring Manager:
Hi, I'm Even, Manager of Customer Success Norway.
I've been with Simployer for four years, helping customers maximize the value of our solutions. In Simployer, Customer Success is not about solving cases, it's about partnering with HR leaders to help them achieve their goals and unlock the full potential of our platform.
What I value most about Simployer is the combination of being a fast-paced tech company with over 40 years of experience supporting HR professionals across the Nordics. You'll join a talented, supportive team with plenty of opportunities to learn, grow, and make an impact.
I'm looking for someone who enjoys building strong customer relationships, collaborating across teams, and bringing new ideas to the table. We're always exploring emerging technologies, including AI, to improve how we create value for our customers, and I hope that excites you too.
As a manager, my goal is to help you succeed by providing support, trust, and the freedom to take ownership of your work.
If you're passionate about customer success and want to be part of an ambitious and collaborative team, I'd love to hear from you.
We can't wait to meet you!
Heads up - we're currently soaking up some summer sun! 🌞 We'll be back reviewing applications in 2-3 weeks, so bear with us on feedback. In the meantime, drop us an email if you have any questions.
- Department
- Customer Success
- Role
- Customer Success Manager
- Locations
- Oslo, Grålum
- Remote status
- Hybrid
- Employment type
- Full-time
Our hiring process
Intro chat (online)
A quick conversation with our recruiter to get to know you and for you to learn about us and the role.
Time: 30 min
Alva Labs Tests
Prior to your 1st interview, we ask you to complete Personality and Ability tests through Alva Labs, we use these as a tool to get to know you better.
Meet & Greet (online)
Meet with your future manager to dive deeper into your experience and discuss the role
Time: 60 min
Case interview (in person)
A case interview to further assess your abilities, and of course another chance for you to get to know us better.
Time: 60 min
Team chat (online)
A casual chat to wrap things up, answer any last questions, and make sure we’re a perfect match.
Time: 30 min
FAQ
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I applied for a role, what happens next?
Thanks for applying! We review applications on an ongoing basis and assess them together with the hiring manager. If we think there is a match, we'll reach out to schedule a 30min talk with one of our recruiters. You'll always hear from us, whether you move forward or not - so hang tight!
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I haven't heard back yet, should I be worried?
Not at all, we review applications as quickly as we can, but we are only human and we like to give each application the attention it deserves. If it's been a while since you applied, we are probably working our way through applicants, but please feel free to reach out and we'll let you know the current status.
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How do I prepare for a meet & greet?
The Meet & Greet is a first conversation where we get to know each other better.
You’ll meet the hiring manager and someone from our People & Culture team. We’ll share more about the role, the team, and Simployer as a company, and we’ll ask some competence-based questions related to your experience.
There’s no need to prepare anything specific in advance. It can still be helpful to have a few real examples from your previous experience in mind, as we’re interested in how you’ve approached different situations and responsibilities.
Just as importantly, this is your opportunity to ask us questions, about the role, the team, our way of working, or Simployer in general. We want the conversation to feel open, relaxed, and mutual -
How do I prepare for an intro chat?
This is a relaxed first chat with one of our recruiters - no stress, no trick questions.
It’s meant to be a two-way conversation where you get to know us and the role a bit better, and we’ll ask a few questions to understand your background and what you’re looking for. No preparation needed.We’ll also touch on practical stuff like salary expectations and your notice period, so it’s a good idea to think about that beforehand. And yes, there’s time for your questions too!
Overall, we’ll keep it high level and fairly short. -
Can I apply even if I don't meet every requirement?
Definitely! If you tick some of the boxes and feel excited about the role, go for it 😊
We don’t expect anyone to match every requirement perfectly, we also value potential, curiosity, and learning mindset. And if you want to share what motivates you, a short personal letter is a great way to tell us why you think this role is made for you.
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Will I receive feedback if I'm not selected?
We always make sure you hear from us, whether you move forward in the process or not. If you’ve been through interviews or assessments, we aim to give meaningful feedback whenever possible. Please feel free to let us know what kind of feedback you are looking for, and we'll try our best to adapt to that. However, at the application stage we unfortunately aren’t able to provide detailed feedback to everyone.
Work with great people
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I really enjoy my job because I work with a talented and supportive team. In my work I’m able to make mistakes and learn from them. This encourages me to take risks and continuously improve my skills.
Thomas Ellingsen
Senior DevOps
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I started in Simployer as a developer before transitioning in to team lead and later engineering manager. Working here for almost 10 years I have had the opportunity to continuously grow and develop.
Karoline Brynildsen
Engineering Manager
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In my work I help our customers to find the best way to use our products and how to simplify their processes. Sharing our experiences help us to develop ourselves, our customers and products.
Maria Dahlqvist
Senior Customer Consultant
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The best thing about Simployer? The people. Smart, kind, and always up for a challenge. We push each other to grow and have fun while doing it.
Sally Russel
Head of Product Marketing
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In Simployer amazing things are delivered by amazing people. With our culture where we take care of each other we are able to grow individually and as a company and go beyond any limitations.
Michał Sekuła
Engineering Director
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Our HR Services would have been very useful for me in my previous HR jobs. So contributing to our customers within labour law, HR and payroll is one of the reasons why I really enjoy working here!
Ida Ljungberg
Legal Adviser HR & Management
Our 4 promise pillars to unleash the full potential in our people
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Belonging
At Simployer, people genuinely care about each other. We work with trust, autonomy, and a shared sense of purpose, and we have fun along the way. Whether it’s laughing over lunch, or celebrating wins together, we believe strong relationships make work better. We’re proud to be Simployees, and we make space for everyone to feel included, respected, and at home.
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Balance
We believe great work happens when life is allowed to exist alongside it. At Simployer, balance is built on trust; flexibility in how and where we work, leaders who respect boundaries, and a culture where taking care of yourself is encouraged, not questioned. We aim for sustainable performance, so Simployees can do meaningful work.
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Growth
At Simployer, growth isn’t something you do on the side, it’s part of how we work. We support learning through real responsibility, trust, feedback, and opportunities to develop both professionally and personally. As the company grows, so do our people. We want Simployees to feel challenged, supported, and proud of how far they’ve come. Many careers don't follow a straight line, and that's encouraged.
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Recognition
We want Simployees to feel appreciated, valued, and empowered, not just for what they do, but for the impact they make. At Simployer, our work matters. Together, we simplify and shape a better work life for others, and we take pride in knowing our efforts make a real difference.
About Simployer
Simployer is a leading HR-tech company with offices in Norway, Sweden, and Poland. Since 1985, we’ve grown from a small HR advisory service into one of Northern Europe’s most trusted HR technology providers. Today, 280 Simployer employees support more than 12,000 organisations and 1.2 million users across the Nordics.
Our integrated platform, Simployer One, powers the entire employee journey, from recruitment and onboarding to development and offboarding. By combining HR processes, analytics, learning, compliance, and AI-driven capabilities in one seamless experience, we help HR teams and leaders work smarter and focus on what matters most: people, culture, and leadership.
We’re on an ambitious growth journey, scaling our products and accelerating innovation across the Nordic region. Recent milestones include Simployer Recruitment, Sia - Simployer’s Intelligent Assistant, and the integration of AlexisHR into our group.
At Simployer, HR is never just about systems. It’s about building fair, engaging, and sustainable workplaces. Our ambition is to lead the next generation of HR-tech in Northern Europe, simplifying everyday HR while enabling great leadership and inclusive cultures.